Contact information
Contact Us
We are here to help before, during and after your purchase. Below are all the ways to reach Ttreko, our business details, and what to expect when you contact us.
How to Reach Us
- Email: support@ttreko.com — best for order questions, returns and anything that needs a written record.
- Contact form: https://ttreko.com/pages/contact — available from the footer of every page.
- Return form: https://ttreko.com/pages/return-form — to start a return, exchange or cancellation.
- Mail: Ttreko, 1521 11th Street, Charleston, IL 61920, United States
Please include your order number in every message so we can help faster.
Business Information
- Store: Ttreko — ttreko.com
- Legal owner: Chamaine Yolanda Grays (an individual seller)
- Business address: 1521 11th Street, Charleston, IL 61920, United States
- Activity: online retail of consumer electronics
- Charges appear on your card statement as: TTREKO.COM
Formal Complaints
If something has gone wrong, tell us — we want the chance to fix it. Send a complaint to support@ttreko.com with "Complaint" in the subject and your order number; we acknowledge it within 2 business days and aim to resolve it within 10 business days. If you remain dissatisfied, you may contact the consumer protection division of the Illinois Attorney General, the Federal Trade Commission (reportfraud.ftc.gov) or the consumer protection agency of your own state.
Hours
We answer Monday to Friday, 9:00 AM – 6:00 PM (Central Time (CT)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.
Accessibility
We want everyone to be able to shop with us. If you have difficulty using any part of ttreko.com because of a disability, contact us at support@ttreko.com and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.
Contact details current as of September 18, 2026.