Refund policy

Return and Refund Policy

We want you to be completely satisfied with your purchase from Ttreko. This policy explains how returns, exchanges, cancellations and refunds work, and what you can expect from us at each step. It forms part of our Terms of Service and applies to every order placed on ttreko.com.

1. 90-Day Returns

You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.

2. Items That Cannot Be Returned

For hygiene, safety and legal reasons, the following cannot be returned unless they arrive damaged or defective:

• electronics with a broken factory seal that show signs of use, and consumables such as batteries;
• gift cards and downloadable or digital products;
• items marked as final sale or clearance at the time of purchase;
• personalized or custom-made items.

3. Return Conditions

We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.

4. Exchanging an Item

If you would prefer a different variant, we are happy to exchange it. Request the exchange through the return form or by email within 90 days of delivery; the item must meet the return conditions above. The replacement is dispatched once we receive the tracking number of the returned parcel. Where the requested item is unavailable, we issue a refund. Any price difference is settled before the replacement ships.

5. Cost of Returning an Item

You never pay to return an item to Ttreko: return shipping within 90 days of delivery is on us. Once your return is authorized we email you a prepaid label. The refund covers the full product price; the outbound shipping fee, if you paid one, is also refunded when the return is caused by our error.

6. Refund Processing

Once your return arrives, we inspect it and email you the outcome. Approved refunds are issued 5–10 business days after we receive and inspect the item, to the original payment method. Refunds for cancelled orders and for orders we are unable to fulfil are issued within 7 business days, as required by the FTC Mail, Internet, or Telephone Order Merchandise Rule. After we issue a refund, the time it takes to appear on your statement depends on your bank or card issuer — typically 3–10 business days, and sometimes longer for international cards. If more than 15 business days have passed since our confirmation, contact support@ttreko.com and we will send you the refund reference to take to your bank.

7. Changing or Cancelling Your Order

Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at support@ttreko.com with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.

8. How to Start a Return

To start a return:

1. Fill in our return form or email support@ttreko.com with your order number and the reason for the return. We reply within 2 business days with a return authorization and instructions.
2. Pack the item securely in its original packaging and include your order number inside the parcel.
3. Ship it to the address confirmed in your authorization. Our returns address is 1521 11th Street, Charleston, IL 61920, United States.

Please do not send an item back without a return authorization: unauthorized parcels can be delayed or refused. Keep your shipping receipt and tracking number until the refund is issued.

9. Problems With Your Order

Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@ttreko.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.

10. Warranty

All products sold by Ttreko are covered against manufacturing defects for 12 months from delivery. During this period a defective item is repaired, replaced or refunded at our option. This warranty does not cover normal wear and tear, accidental damage, misuse, or unauthorized modification. It gives you specific legal rights, and you may also have other rights that vary from state to state. To make a warranty claim, contact us with your order number and a description and photos of the defect.

11. If We Cannot Fulfil Your Order

Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.

12. Need Help?

Our support team is here Monday to Friday, 9:00 AM – 6:00 PM, Central Time (CT): write to support@ttreko.com or fill in the contact form. We answer within 2 business days. Postal address: Ttreko, 1521 11th Street, Charleston, IL 61920, United States.

13. Your Acknowledgement

This policy is linked in the footer of every page, on the product pages and at checkout. By placing an order on ttreko.com you confirm that you have read and agree to this Return and Refund Policy, including the return window, the conditions, who pays return shipping and how refunds are issued.

This policy was last updated on September 18, 2026. We may update it from time to time; the version published at the time of your order applies to that order.