Shipping policy

Shipping Policy

This Shipping Policy explains where Ttreko ships, how long orders take to be processed and delivered, what shipping costs, how tracking works, and what happens if a shipment is delayed. It forms part of our Terms of Service.

1. Destinations

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

2. Order Fulfillment

Ttreko works with fulfillment partners in the United States, China and the European Union. The warehouse that ships your order is chosen based on stock availability and your delivery address. When an item ships from outside your country it clears customs on the way, which is why some delivery windows are longer than domestic ones; we disclose this so that you can plan accordingly. Our carriers include USPS, UPS and JS Express. If your order includes items from more than one location, you may receive multiple parcels with separate tracking numbers; you are never charged extra for split shipments.

3. Shipping Rates

Choose between two services when you check out. Economy Shipping costs USD 9.44 and arrives in 11–14 business days once dispatched — and it is free when your order reaches USD 89. Express Shipping costs USD 24.90 and arrives in 9–12 business days; it is always charged, regardless of order value. Whatever you select, the amount is displayed before payment and nothing is added afterwards. See below for how import charges on shipments from abroad are handled.

4. Processing Time

Once your payment is confirmed, we need 1–2 business days to verify, pack and hand your order to the carrier. This is counted in business days (Monday–Friday, excluding federal holidays), so an order placed on Friday evening starts processing on Monday. As soon as the parcel is with the carrier you receive a shipping confirmation with the tracking number.

5. Delivery Times

Transit time depends on the service you choose: 11–14 business days for Economy Shipping, 9–12 business days for Express Shipping, both counted in business days from the day the parcel leaves the warehouse. Including processing, expect a standard order in about 12–16 business days. We publish the timeframes we actually achieve, not a best case; holidays, severe weather, customs inspections and address errors can add time, and if a delay affects our promised date we contact you with your options.

6. Following Your Parcel

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at ttreko.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

7. Delays

In the rare event that we cannot dispatch your order within the timeframe promised, we notify you by email before that deadline. The notice tells you the new shipping date (or that we cannot set one) and gives you a free way to cancel for a full refund, paid within 7 business days. Where the new date is within 30 days you may simply wait, or reply to cancel; where the delay is longer, indefinite, or a second delay, we cancel and refund unless you confirm in writing that you still want the order. Delays that occur after dispatch, while the parcel is in the carrier's network, are tracked and followed up by us with the carrier; if a parcel is confirmed lost, we reship or refund.

8. Customs, Duties and Taxes

Shipments dispatched from outside the United States are subject to U.S. customs clearance. Since the elimination of the de minimis exemption in 2025, import duties can apply to parcels of any value. Where duties apply, we pay them: our prices include all import duties and taxes for deliveries within the United States, and you will not be asked to pay anything on delivery. If a carrier nevertheless requests a payment, contact us before paying and we will resolve it. Sales tax for U.S. orders is calculated at checkout based on the shipping address.

9. Address Accuracy

We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.

10. Problems in Transit

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Contact Us

For any question about shipping or a delivery in progress, email support@ttreko.com or use the contact form, quoting your order number. We are available Monday to Friday, 9:00 AM – 6:00 PM (Central Time (CT)) and reply within 2 business days.

Last updated: September 18, 2026.